Frequently Asked Questions

Contents

​I don't have a library card.  How do I join the library?

Visit our membership desk and fill in an application form. To register as a member, we will need two forms of identification:

  • Personal ID
  • Proof of address 

How old does my child have to be before they can have their own library card?

There is no age limit to join the library and we encourage you to make library visits part of their everyday life. 

I have changed my address – how do I notify the library?

Please tell us next time you are in the library. You will need to complete a change of address form and return it to us. 

How many items can I have on my card?

You can borrow up to 35 items at a time. If you are a new member and don't have identification, you can only take two items. 

What happens if I have forgotten to bring my library card?

If you have appropriate identification you may take 2 items out or we can hold them for you for up to a week.  Another option is to have a replacement card made, which costs $3.50 and cancels your old card. 

Can other family members use my card?

With your agreement they can use your card, but we advise caution, as you are responsible for all items issued. 

Please note that books for adult use cannot be issued on a junior card, and junior books issued on an adult card will be charged at adult overdue rates. 

I have lost my old card – how do I get a new one?

Come to the membership desk with personal identification and we can make you a new card.  There is a $3.50 charge for a replacement card and it cancels your old one.  If you lose your card, or it is stolen, please let us know as soon as possible, so that we can put a block on your card. 

Do you have a special card for teachers?

Yes, teachers can apply for two cards – one for their own personal use and a teacher's card for borrowing classroom resources.  A teacher's card will entitle you to borrow extra items and to keep them for a slightly longer time.  We welcome visits from classes and pre-schools.  Please phone us to arrange a time. 

I'm still reading my books – can I keep them longer?

Yes, you can renew them, up to three times, as long as they haven't been reserved by another borrower. 

You can do this either by calling the library during opening hours, renewing it at the counter (please bring your card), or renew them online.  You will need to arrange a PIN number to do this.  If you are renewing a charge item, you will have to pay another rental charge.

I have tried to renew books on your website and find I need a PIN number – how do I get one?

Please call into the library to arrange a PIN number.

What happens if I lose or damage a library item?

In both cases, the cost of replacement for the item will be charged to your borrower record and an account posted out.

I lost a book and had to pay for it.  I have found it – can I get a refund?

When you lose a book you are charged for the cost of the book.  If you find an item you have already paid for, please return it and the Ashburton District Council will post you a refund.

I have a library book with loose/ripped pages.  What should I do?

Please don't try to fix it yourself.  We have special glues and tapes to repair books, so just tell us when you return the book.

Do you have DVDs?

Yes, we have both adult and children's titles.  There is a rental of adult items.

How much do the DVDs cost, and how long can I keep them for?

Adult DVDs are $2.60 per issue (sets $6.10).  Children's titles are free.  All DVDs are issued for 7 days.

When I look for books in the catalogue, I can never find them.  Why is that?

Please ask the staff for help.  Often people stop at the book information screen, without clicking on the view copy information link.  This link tells you where to find the book – for example, large print, stack, junior library, etc.

When the catalogue says Stack, what does that mean?

Stack is a storage area upstairs.  Staff are happy to retrieve these items for you.

Do you have a story time session for pre-schoolers?

Yes, on Thursday mornings from 10.30.  This is informal – they are welcome to participate for as long (or as short) a time as their concentration allows.

Page reviewed: 16 Jun 2016 9:03am