Results out for 2017 Annual Residents’ Survey

19/05/2017 12:00 a.m.

Ashburton District is a great place to live, according to 97 per cent of locals who were surveyed in the 2017 Annual Residents' Survey.

 The results of the survey are now available to the public, after independent company Research First, who conducted the survey, presented the results to Council at their meeting yesterday.

 A summary of the results shows Council has met or exceeded 20 of its 24 satisfaction measures, an increase of four measures on the previous year. Amongst the results, 76 per cent of residents were satisfied with the way rates are spent overall - an increase of 12 per cent from 2016.

 Nine out of 10 people surveyed were satisfied with Council staff, up from 84 per cent on the previous year, while three quarters of residents were satisfied with Council's overall performance.

 Council Chief Executive Andrew Dalziel says the Annual Residents' Survey is an integral tool for Council to evaluate its services and is pleased this year's survey has seen marked improvements on the previous year. 

 "Council staff have worked hard this year to continue meeting and exceeding resident expectations, and this can be seen in our performance measures. While we are very pleased to see more residents are satisfied with our services, we will continue striving to make improvements and do the very best we can for the district."

 The 2017 Annual Residents' Survey was carried out in March this year via telephone, and included a representative cross-section of residents in the district. 500 residents were surveyed from target demographic groups for their opinions on a wide ranging list of Council services and issues. This means that in many instances residents were contacted, but may have been in a demographic group that was already well represented in the survey.

 The survey, along with previous year's surveys are available here​.

Page reviewed: 19 May 2017 9:42am