2015 Annual Residents' Survey

30/06/2015 12:00 a.m.

More than 70 per cent of residents in the Ashburton District are content with the performance of their local Council, according to the 2015 Annual Residents' Survey.

The survey, which was presented at today's Council meeting, also shows a high level of satisfaction with the performance of Council staff, Ashburton's mayor and Councillors.

Mayor Angus McKay says the results are heartening for the Council, which has led a significant amount of change in the last year. "The Survey shows that there is room for improvement in some areas but we are generally meeting or exceeding the community's expectations."

The highest levels of satisfaction were recorded for Ashburton's open spaces and library, with almost all participants rating them highly. Among the areas, where satisfaction has increased since 2014, are the quality of rural water supplies (up 11 %); roads (up 10 %); and public toilets (up 6%). There have also been significant increases in satisfaction with social services, footpaths and land information services.

Satisfaction has declined amongst arts, culture and heritage users (down 14%) and in relation to community consultation (down 7%). Dissatisfaction with consultation was said to be more about the fact that residents felt their views hadn't been taken into account rather than the consultation process.

Mr McKay said the Council was already aware of the areas where there was decreased satisfaction and these had been taken into account in decisions relating to the District's Long Term Plan (LTP), which was adopted today.

Information from the survey results will also assist the Council to determine its work programme and budget priorities for the future.

The 2015 Annual Residents Survey was conducted by Research First and involved 383 residents, completing a telephone survey.

View the 2015 Annual Residents Survey here.

Page reviewed: 29 Sep 2015 4:34pm