Our services to you during these unprecedented times

​​​Thursday 26 March, 2020

The events unfolding around the country, especially in this past week have been rapid and confronting. We are now in unprecedented times that require us – more than ever, to be united as a community and country to work through the challenges of COVID-19. With a Level Four alert now in place for at least the next four weeks, we must all be doing our part to slow the spread of this disease.

While this is underway, the Council is doing everything it can to follow the new Government measures while also ensuring crucial local services are maintained for you.

Very shortly after the Prime Minister announced the country was moving into a Level Three and then Four alert, the Council made the call to close our community facilities – the EA Networks Centre, Ashburton Public Library and Museum as well as the Ashburton Trust Event Centre. Reserves, camping grounds (unless for essential service personnel) and Community Halls are likewise closed.

Our staff from these centres are now being redeployed to support not only other essential Council functions, but also community–led support activities.

Council’s Administration building on Baring Sq West is closed in line with the Government’s directive to reduce physical contact with others. We have many of our staff working from home so that essential services can continue.

Our drinking, storm, stock and waste water services are being delivered as normal. We will continue to pick up your Red Bin rubbish and Yellow Bin recycling where you have kerb-side collection as per your existing days. We are working through the potential to have limited opening hours for the Resource Recovery Park and will give further advice as soon as we can.

Rural re-cycling drop-off sites will remain open.

Unfortunately, glass recycling is suspended until further notice – we ask that you store your empties at home in the meantime. We will let you know when this changes.

Our customer service team are working from home, but are set up to take calls and emails and help you with your enquiries.

Regulatory services such as building and resource consents remain operational. 

The speed of change to Level 4 has been understandably very swift, and the situation may well continue to change over the coming four weeks and potentially beyond. We will continue to adapt and respond as necessary, and will continue to stay in touch with the community throughout.

We understand these are very challenging times for everyone. The Council will continue to communicate with you about any potential change to our services or activities. Follow our Facebook page (@AshburtonDC), sign up to our free text/SMS alert service (by texting your postcode to 4196) or head to our website ashburtondc.govt.nz to stay informed.​

Page reviewed: 25 Mar 2020 10:17am