Business Improvements and value for money initiatives

  • Online Services – since 2013 the following services have been added to our website:
    • Online submissions
    • Dog re-registration and payments
    • Rates payments
    • Building consents
    • Parking infringement payments
    • Request for services
    • Public notices
    • Cemetery search
  • ​Dealing with lost, dangerous or noisy dogs is one of our core services. A newly- constructed, purpose-built dog pound is now operating. It replaces an inadequate, temporary facility formerly located in the Ashburton Domain.
  • Following a comprehensive review and redesign of our building consent and resource consent processes, we have made significant efficiency gains. This has resulted in improved customer service and the equivalent of one full-time administration position no longer being required.
  • ​In the building area, systems and procedures have been reviewed and improved for Certificates of Public Use, fencing of swimming pools and Notices to Fix.
  • ​Last year tablets were introduced for building inspectors which resulted in less time spent on paperwork, and a faster response rate for customers. Data entered on the tablets can be uploaded directly to the Council's database, whereas previously all information was hand written and then entered into the database. Tablets are now also being used to record inspections of swimming pool fences. Again, this has removed the need for double handling of data and ensures the database is updated promptly.
  • ​A project to review and refine the information held on Category A heritage listings in the District Plan has been completed. The resultant publication - including photographs - has been made available to the owners of the heritage buildings and the public, and the project has been well received.
  • ​The location and details of protected trees have been accurately plotted and recorded. This is particularly useful for sites with multiple protected trees.  It was previously not possible to determine the exact location or details of each tree.
  • A project has been undertaken to determine the amount of vacant residential land in the district, both serviced and un-serviced sectors. This information will be used to help ensure shortages of residential land do not occur and for future infrastructure planning.
  • ​Council motor vehicles are now being purchased through an All of Government collective procurement agreement. Estimated savings are $30,000 p.a. plus.  
  • Office supplies are now also being purchased through an All of Government collective procurement agreement. Estimated annual savings are $15,000 p.a. plus.
  • Since implementing an alternative IT hardware, cleaning arrangement, estimated  annual savings are $5,000 pa.
  • Councils issue Code Compliance Certificates to verify that building work has been satisfactorily completed. The Building Act requires these certificates to be issued within 20 working days. Following a review of this process, our compliance with that timeframe has increased from 74% to 99% and the average number of days to issue certificates has dropped from 53 to 4.
  • ​Electronic Tendering to significantly reduce the cost of tendering contracts. Tenders will now be available on an e-tender portal. This will allow prospective tenderers direct access to all tender information online. Registration to the e-tender portal is free of charge.
  • ​Applicants for liquor licences are now able to use the Council's website to publicly notify their applications, instead of using local newspapers. This service is free of charge. Liquor licensing fees are set by the government and are considerably higher under the new Sale and Supply of Alcohol Act than they were previously, so this saving will be welcomed by applicants who collectively spent $16,520 on advertising over the past financial year.
  • ​​Council has recently made a change to our outgoing mail provider, with an estimated annual saving of over $5,000 and faster delivery of mail within the local area.
  • ​​Council has engaged Energy and Technical Services Ltd (ETSL) to undertake monthly monitoring of the electricity costs of running our assets and facilities.  By employing a proactive energy and utility management regime the Council is able to respond immediately to unusual energy consumption, and take steps to save costs.​​

  • Council has reassessed its phone lines and found a number of inactive lines can be disconnected, resulting in a $6000 saving.
  • ​​Council now offers Account 2 Account payments for people who wish to pay their Council rates, building applications, animal charges and infringement fees online. This allows users to pay directly from their bank account on the Council website in real time, without the need for a credit or debit card.

  • Elderly housing mobile inspections process now completed.
  • ​Creation of asbestos register.
  • EQP buildings register completed.
  • ​Commercial property lease process completed and now live.
Page reviewed: 10 May 2018 9:21am