Rates instalment invoices to arrive a couple of days later than usual

Ashburton District ratepayers will be receiving their rates instalment invoice a few days later than usual due to a software issue with an external provider

The printing company that produces the 15,317 rates instalment invoices for the Ashburton District Council experienced technical problems earlier this week which meant it was unable to get the invoices to New Zealand Post as scheduled.

Normally instalments arrive in mailboxes about the 2nd or 3rd day of the month but, with this glitch, that maybe the 5th or 6th of June, says Finance Manager Sandy Hogg.

The late delivery does not affect people on direct debit payment schemes. Payments will be made as usual.

At the moment, 39 percent of ratepayers use direct debit (Easypay) to pay their rates which allows for smaller, regular payments to be made without paying electronic fees.

As well as rates payments being part of the online services that can be done through Council's website, rates are also able to be paid by internet banking and by automatic payment.

Mrs Hogg says Council is currently looking at alternative methods of delivering rates instalment invoices, including sending them out via email.

"We're trailing a new system now and this instalment notice will be the first to go out via email so we'll see how it goes and what the feedback is like."

Mrs Hogg says if anyone is having any financial difficulties with making their instalment to get in touch with us and we can discuss the options available.

Page reviewed: 02 Jun 2015 11:39am