Ashburton District Council’s Customer Services team are the first point of contact for the community. They handle all requests for information and service and also receive and process payments.
They refers requests for services to Council contractors or Council staff for action. Requests for minor issues such as pot holes, water leaks, rubbish and animal issues are referred directly to contractors for action.
Contact our Customer Services team:
Phone: 03 307 7700
Physical Address: 5 Baring Square West, Ashburton
Postal Address: P.O Box 94, Ashburton 7740
Monday to Wednesday and Friday 8.30am to 5pm
Thursday 9am to 5pm
The council offices are closed on Public Holidays and the three days between Christmas and New Year.
After Hours Service
The Ashburton District Council provides a 24 hour service for all urgent calls. This includes noise, animal and water complaints.
Outside office opening hours calls will be answered and messages relayed to the appropriate service. Please ring the same number.
Ashburton Public Library
Cnr Havelock and West Streets, Ashburton
Phone: 03 308 7192
Monday to Friday 10.00 a.m. to 8.00 p.m.
Saturday 10.00 a.m. to 1.00 p.m
Official Information Requests
Your information request can be made by:
- writing a letter
- phoning us
- fax or
If you are writing to us please be really specific about the information you require.
Written requests for information should be addressed to:
Ashburton District Council
PO Box 94
Requests for official information are governed by the Local Government Official Information and Meetings Act 1987 (LGOIMA) and the Privacy Act 1993. These Acts aim to balance public interest and preservation of personal privacy.
Requests are processed within 20 working days. There is usually no charge, unless researching your request will involve a considerable amount of staff time, and/or a large amount of photocopying. If your request will incur any charges we will let you know beforehand.
If you have any comments or suggestions, requests for additional information and pages, or errors/omissions to report, then please e-mail firstname.lastname@example.org.